Step 1
Customer requirements Review
on-boarding process
On-Boarding Process
Customer requirements Review
Scripts, FAQs and CRM Review
Plan process, metrics and scorecards
Shortlist agents for client interviews
Shortlist candidates after client interviews
Training Personnel
Mock Calls and written tests
Review performance and start alignments
Define SLA, KPis and targets
Review Daily, weekly and monthly KPIs
Step 2
Scripts, FAQs and CRM Review
Step 3
Plan process, metrics and scorecards
Step 4
Shortlist agents for client interviews
Step 5
Shortlist candidates after client interviews
Step 6
Training Personnel
Step 7
Mock Calls and written tests
Step 8
Review performance and start alignments
Step 9
Define SLA, KPis and targets
Step 10
Review Daily, weekly and monthly KPIs