Contactics gives cutting edge, cost reducing Contact center omni-channel Solutions.
Founded in 2020, operational in Bulgaria And North Macedonia, Contactics is a one stop shop for contact services. InBound, Outbound or both,
Contactics is covering your needs in all aspects and with one goal, Increasing your customers satisfaction.
WHY JOIN OUR DREAM TEAM?
The most important part of Contactics is the team. From our founders to the last person, we are committed to creating a pleasant environment and a place where everybody feels like they belong to. We invest in them in any way we can, starting from the amazing atmosphere in the office, unique benefits and career growth opportunities.
RESPONSIBILITIES:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
SKILLS AND EXPERIENCE:
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- BA diploma.
OUR OFFER:
- Attractive remuneration package
- Excellent career growth opportunities
- Option for remote work
- Social package which includes additional medical insurance, sports club card, company events, and many others
- Comprehensive training and development programs